Question 1

HOW DO I ACTIVATE MY ACCOUNT?

Accepted Answer

Your account will be activate once you have submitted the registration your personal information. If any errors happen pleasd contact us at info@madeinhatta.com
Subject: Activate my account

Question 2

HOW CAN I CHANGE MY SHIPPING ADDRESS?

Accepted Answer

By default, the last used shipping address will be saved into your account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

Question 3

HOW CAN I TRACK MY ORDERS & PAYMENT?

Accepted Answer

After logging into your account, the status of your checkout history can be found under Order History.

Question 4

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

Accepted Answer

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

Question 5

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Accepted Answer

Members who ship their orders within UAE should expect to receive their orders within 3 - 5 working days upon payment verification.
If you experience delays in receiving your order, contact courier immediately and they will help to confirm the status of your order.

Question 6

WHAT IS THE ACCUMULATED DELIVERY FEE FOR? HOW MUCH IS THE HANDLING FEE?

Accepted Answer

The flat-rate is AED 50. Handling fee covers the delivery and shipping.

Question 7

HOW DO YOU SHIP MY ORDERS?

Accepted Answer

Cash on delivery (COD )is the only way to make payments. After a successful fill in correct details a payment method will be automatically generated as COD for your order.

Question 8

WHAT ARE THE PAYMENT METHODS AVAILABLE?

Accepted Answer

At the moment, we only accept COD payments.

Question 9

WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

Accepted Answer

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at info@madeinhatta.com (if applicable).
 
We regret to inform you that no refunds will be given for orders that fall under the below categories.
1. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at complaints@madeinhatta.com
2. In the event of lost order, we will try to locate the delivery team and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no shipping cost, subject to availability.

Question 10

WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/EXPIRED/WRONG SAMPLE/MISSING SAMPLES?

Accepted Answer

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at info@madeinhatta.com (if applicable).
 
We regret to inform you that no refunds will be given for orders that fall under the below categories.
1. In the event that the sample you've received is unsatisfactory in any way you perceive, we will require photo proof of the sample and your D.O (Delivery Order) as well and you may be required to send us back the sample for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.
2. In the event that you receive an expired product, we will require clear photo proof of the sample and its expiry date for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability.
3. In the event that you've received the wrong sample, we will require photo proof of the wrongly sent sample and D.O (Delivery Order) and after reviewing, we'll re-send the correct sample to you at no cost, subject to availability.
4. In the event you've received your order with a missing sample, we will require you to email us a clear photo proof of your D.O (Delivery Order) to complaints@madeinhatta.com and after which, kindly give us a call at (00971) 56 967 6168 and our customer service officer will attend to you to find out more before a decision is made to re-send the missing sample to you at no cost, subject to availability.

Question 11

I AM HAVING PROBLEMS ACCESSING SAMPLE STORE. SOME OF THE PAGES LOOK WEIRD. AM I USING THE RIGHT BROWSER?

Accepted Answer

As our store uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Sample Store:
 
1. Microsoft Internet Explorer Version 10 onwards.
2. Mozilla Firefox Version 10 onwards.
3. Google Chrome Version 12 onwards.
In addition, please ensure that your Javascript and Cookie is enabled on your browser.

Frequently Asked Questions

HOW DO I ACTIVATE MY ACCOUNT?

HOW CAN I CHANGE MY SHIPPING ADDRESS?

HOW CAN I TRACK MY ORDERS & PAYMENT?

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

WHAT IS THE ACCUMULATED DELIVERY FEE FOR? HOW MUCH IS THE HANDLING FEE?

HOW DO YOU SHIP MY ORDERS?

WHAT ARE THE PAYMENT METHODS AVAILABLE?

WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/EXPIRED/WRONG SAMPLE/MISSING SAMPLES?

I AM HAVING PROBLEMS ACCESSING SAMPLE STORE. SOME OF THE PAGES LOOK WEIRD. AM I USING THE RIGHT BROWSER?

Newsletter

Frequently Asked Questions

HOW DO I ACTIVATE MY ACCOUNT?

HOW CAN I CHANGE MY SHIPPING ADDRESS?

HOW CAN I TRACK MY ORDERS &amp; PAYMENT?

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

WHAT IS THE ACCUMULATED DELIVERY FEE FOR? HOW MUCH IS THE HANDLING FEE?

HOW DO YOU SHIP MY ORDERS?

WHAT ARE THE PAYMENT METHODS AVAILABLE?

WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/EXPIRED/WRONG SAMPLE/MISSING SAMPLES?

I AM HAVING PROBLEMS ACCESSING SAMPLE STORE. SOME OF THE PAGES LOOK WEIRD. AM I USING THE RIGHT BROWSER?

Newsletter

HOW CAN I TRACK MY ORDERS & PAYMENT?